IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
John Sansbury, Richard Griffiths, Aidan Lawes
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
Tahun:
2012
Edisi:
2
Penerbit:
British Informatics Society Ltd
Bahasa:
english
Halaman:
240
ISBN 10:
1906124930
ISBN 13:
9781906124939
File:
PDF, 10.87 MB
IPFS:
,
english, 2012